FAQs
Here you’ll find answers to some of the most common queries our customers have. If you can’t find the answer you’re looking for, don’t hesitate to contact us directly.
General
Do you have a dashboard or portal?
Bloom has recently launched a client portal (https://clients.bloomcredit.io) to facilitate the onboarding / credentialing process and provide ongoing account support. We are continuing to develop and launch new functionality on this platform. Your customer success team will provision access after contracting.
How does Bloom price its services?
The Bloom platform has a tiered pricing structure based on the number of inquiries (data access), statements processed on a monthly basis (Furnishment), or consumer permissioned data enrolled users. Discounts are available for annual payments, and multi-product commitments.
Do you support businesses located outside the US?
Currently, Bloom only supports businesses operating within the US. Corporate headquarters may be located outside the US.
Do you have consulting services to help me design my lending program?
Bloom can make introductions and referrals to help with these types of engagements. As a CRA and a Data Processor we can provide guidance on how data may be used and what data can be furnished, but we are not a substitute for legal counsel.
Are you available via the AWS Marketplace?
No, Bloom is offered purely as SaaS.
What data can we see based on our current usage?
As we continue to develop our client portal, we anticipate adding standard usage reports.
What is Bloom+?
Bloom+ is Bloom’s turnkey solution for consumer permissioned data reporting, allowing consumers to add eligible recurring payments (such as rent, utilities, and telecom) to their credit history. Bloom furnishes these trades directly to the credit bureau(s) on behalf of consumers. Bloom+ is designed for speed to market, compliance with bureau requirements, and a streamlined consumer experience.
Do you support consumer permissioned data reporting?
Yes—Bloom offers two models:
- Bloom+: Bloom acts as the furnisher, reporting eligible consumer permissioned data directly to the bureaus.
- Enablement Services: Clients remain the furnisher, with Bloom providing APIs, compliance guidance, and bureau credentialing support.
Today, TransUnion accepts consumer permissioned data for credit reporting. Bloom’s support will expand if Experian and Equifax finalize their acceptance frameworks to receive this data from third parties. Bloom maintains partnerships with all three bureaus to ensure the broadest possible coverage for clients and consumers.
Technical
Is any engineering work required to integrate?
This depends on your use case.
For data access, you will need to integrate your systems with Bloom’s APIs. Bloom can recommend a systems integrator with expertise in our APIs if needed.
For furnishment, whether or not engineering work is required depends on the loan management system / system of record in use at your firm. Bloom has turnkey integrations with multiple LMS providers, which make adoption seamless. Please contact your Bloom Credit sales representative for information on supported systems of record.
For consumer permissioned data, Bloom supports both a no-code path (via data aggregators) for quick deployment and a direct API integration path (via Open Banking) for cost optimization and scalability.
Do you provide SDKs for common programming languages?
Bloom does not currently maintain official SDKs. All integration is performed directly through our REST and GraphQL APIs, which are fully documented and supported with Postman collections, OpenAPI specifications, and sample payloads.
We welcome collaboration from clients or partners who wish to create and open-source SDKs for specific languages. If you’re interested, please contact us to discuss alignment and support.
Do you support private network connectivity?
Not currently, but support for AWS PrivateLink connections is on our roadmap (as a paid add-on available to Enterprise tier clients).
What are your SLAs?
We maintain an internal SLO of 99.7% availability and response time of less than 2 seconds. SLAs are available for an additional fee to clients on Enterprise tier plans. Please contact your sales representative for more information.
What is your RTO and RPO in the event of a disaster?
We have a 24 hour RTO, and an RPO of 10 seconds.
Is there a rate limit to the API calls?
The default limit is 10 rps. Clients on an Enterprise tier plan can request higher limits.
Do you support attestation of recurring payments?
Yes. Bloom’s workflows allow consumers to verify recurring payments, which ensures bureau acceptance and minimizes reporting errors.
Security and Privacy
What data security certifications and controls does Bloom Credit maintain?
Bloom maintains SOC 2 Type II, PCI DSS, and CSA STAR Level 1 compliance. We have achieved AWS Partner status and our platform is AWS Qualified Software. Operating controls, compliance reports, and other policy and procedure information can be found at our trust center: https://trust.bloomcredit.io.
Does Bloom have a bug bounty program?
At Bloom Credit, protecting the confidentiality, integrity and availability of customer data is core to our mission. We believe that earning the trust of our consumers, customers, and partners begins with protecting the information that we’ve been entrusted with. As part of our security efforts, we value collaboration with the research community and welcome responsible, professional and discretionary disclosure of vulnerabilities through the Bloom Credit Vulnerability Disclosure Program.
Do you perform regular penetration tests?
We currently perform penetration testing on an annual basis, with a retest for any issues identified once remediated.
Data Access
Can Bloom provide the raw report?
Bloom provides credit data in a normalized, bureau-agnostic JSON format. The raw report can be made available upon request.
Can Bloom store 100% of the data we pull from the credit bureaus?
Bloom stores the entire normalized, bureau-agnostic credit data, per the data-retention schedule. Enterprise plan clients may set a custom data-retention schedule.
Does Bloom support multi-bureau queries?
Not currently, but this is on our roadmap.
Can I use Bloom with my existing bureau contract?
Yes. Professional and Enterprise plans support the “connector” use-case where Bloom facilitates the retrieval, normalization, and storage of bureau data.
What versions of FICO and Vantage do you support?
Bloom Silver and Gold tier reports are available with either FICO 10 or Vantage 4 scores.
Do you handle bureau credentialing for your clients?
When acting as a reseller, clients are credentialed directly with Bloom Credit. When providing connector services, it is typically the client’s responsibility to complete credentialing activities with their chosen bureau.
Do you have future plans to bring in alternative data or additional attributes outside of your Gold SKU?
The data included within Bloom’s Gold SKU reflects the collective experience of the team as well feedback from advisors and clients on the most important and impactful data elements needed to accurately decision and price a credit product. This data set will necessarily evolve over time as new data types gain acceptance and become more widely reported. To that end, Bloom supports the Vantage 4 and FICO 10 scores, both of which include rent payments in their models. If there are specific data elements that you are interested in and do not see listed, please contact our sales team to discuss.
With Bloom+, consumer permissioned data such as rent, utilities, and telecom can now be furnished directly, expanding access to alternative data for lenders and consumers.
How do Bloom+ trades appear on a credit report?
Bloom+ trades appear as standard Metro 2® tradelines. Depending on the model, the furnisher name will be listed as “Bloom+” or the client’s name. At present, these tradelines are visible on TransUnion credit files. Bloom expects coverage to expand to other credit bureaus as they accept consumer permissioned data reporting.
Furnishment
How often does Bloom furnish data to the credit bureaus?
Bloom furnishes data on a monthly cycle by default, consistent with industry standards. Clients may also elect to furnish on a semi-monthly, weekly, or even daily schedule depending on program requirements.
For Bloom+ and consumer permissioned data, reporting occurs daily as soon as a new account is fully eligible to report or when new DDA transactions are captured and verified. This ensures consumers receive credit for positive payments as quickly as possible.
Can Bloom Furnish backdated corrections or retroactive updates?
Yes. If prior reporting requires correction, Bloom can submit updated Metro 2® files that patch historical months of data. This allows Bloom to re-furnish corrected information for statuses, balances, or payment histories, ensuring that credit files are accurate and consistent across all bureaus.
For consumer permissioned data, DDA transaction history provides a source of truth for up to 24 months of past payments. Bloom leverages this to furnish both new and retroactive positive payment histories, delivering a complete tradeline from day one of reporting.
This ability to furnish corrected and backdated data is a key value-add of Bloom’s platform, reducing errors, ensuring bureau acceptance, and maximizing the credit-building benefit for consumers.
How are charge-offs or delinquencies reported?
For traditional furnishment, Bloom adheres to the Credit Reporting Resource Guide (CRRG) standards for reporting delinquencies, charge-offs, and account closures. This ensures consistency and compliance across all major bureaus.
Bloom+ and consumer permissioned data are positive-only reporting solutions. Delinquent or missed payments are not furnished to the credit bureaus. Consumers continue to receive credit for positive payments, without negative impact from temporary lapses. If no eligible payments are captured for an extended period (typically 90 days), the account may be reported as closed due to inactivity rather than as delinquent.
Does Bloom support reporting for secondary users?
Yes, to the extent that each bureau accepts this data.
Does Bloom support reporting business accounts?
Bloom can report business credit cards and loans both with and without personal guarantees to the major credit bureaus. We do not support reporting to Dun & Bradstreet.
How would we get to know about any failures in the report? Would that be synchronous to the API call or asynchronously using a webhook?
Data quality validations are performed at multiple points in the furnishment process. Some reporting errors can be detected at the time of account, statement, or event creation, in which case the endpoint will return an error code.
Other errors are detected at the time that the Metro 2® file is created, in which case they will be communicated asynchronously. Currently, a furnishment report is generated that summarizes all issues uncovered during the generation process. This file is shared with clients for remediation. Bloom may explore the use of webhooks in the future.
What types of payments can be reported under consumer permissioned data?
Eligible categories include rent (to verified property managers), utilities (gas, water, electricity), and telecom (mobile phone). Today, TransUnion accepts these payments.
How far back can payments be reported?
For traditional furnishment, Bloom furnishes the full available payment history profile if prior month data is provided by the client. This ensures a complete, accurate tradeline that reflects historical performance as well as ongoing updates.
For consumer permissioned data and Bloom+, linked DDA accounts give Bloom access to historical transaction records. Where prior recurring payments are detected, Bloom+ can report up to 24 months of past verified history, allowing consumers to receive credit for both current and past eligible payments.
